2021
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Childhood Trauma and Adult Health – What the Evidence Shows
Viral posts only tell half the story… You’ve probably seen posts like this doing the rounds on social media: “I wish more people understood that unhealed childhood trauma doesn’t just disappear. It shows up decades later as autoimmune disease, heart issues, chronic pain, exhaustion and mental health struggles. What happened to you at 4, 10…
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When a Mental Health Space Said I Was Too Much
A few years ago, around 2017 or 2018, I was deep involved in mental health support. With help from my wife I’d built a mental health chat group online, dozens of members, people posting at all hours because that’s what people in crisis do. No 9-to-5, no “back in the morning.” I was also running…
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Why Over-Automation Hurts Customer Experience
Very often these days, when we want a chat with someone; a sales person, technical support, to get our pre-sale questions answers (etc), we see many people linking to a ‘schedule a call with me’ type of form (usually to book a Zoom call because phones clearly don’t work any more) rather than an opportunity…